The standards behind every program.

Chauffeurs are expected to arrive early, dress professionally, know the itinerary before the trip and treat everything they hear in the vehicle as confidential.

• Professional attire and presentation.
• Itinerary and contact briefing before each assignment.
• Confidentiality of passengers and conversations.
• Courteous, safe driving and no personal calls on trips.

Vehicles are expected to be clean, mechanically sound and appropriate to the category booked. Vehicle category and capacity are confirmed in the proposal; specific vehicles can vary by market and by day.

Operators are reviewed for the commercial licensing and insurance appropriate to their market before service begins there. Procurement teams can request certificates and documentation as part of vendor onboarding.

Before travel you receive a confirmation of the itinerary and contacts. During travel, a named contact is reachable for changes. Programs larger than a single trip get a communication plan in the proposal.

Where a local partner delivers service, the same written expectations apply to them. We state which model applies in each market and do not present partner operations as our own fleet.